Privacy Policy

1. Personal Information We Collect

Depending on how you interact with us, we may collect information including:

• Your name

• Residential or property address

• Email address

• Telephone or mobile number

• Details about your property or swimming pool

• Swimming pool servicing requirements

• Pool equipment and heating requirements

• Details provided when requesting a quotation

• Information submitted through Facebook or Instagram lead forms

• Information submitted through our website

• Details relating to purchases, services, quotations and contracts

• Communication history with West Coast Pools

• Photographs or information about a property or swimming pool where reasonably required to provide our services

• Payment and transaction information where applicable

We will generally only collect personal information that is reasonably necessary for our business activities and the products or services you have requested.

2. How We Collect Personal Information

We may collect personal information when you:

• Contact West Coast Pools by telephone, email or in person

• Submit an enquiry through our website

• Request a quotation

• Purchase products or services from us

• Enter into a swimming pool installation or service agreement

• Book a pool service or repair

• Submit a Facebook or Instagram lead form

• Respond to one of our advertisements or promotions

• Communicate with us through Facebook, Instagram, Messenger or other social media

• Subscribe to marketing communications

• Attend our premises

• Provide information during a site inspection or service visit

We may also receive personal information from contractors, suppliers, service providers or other parties involved in providing services to you where reasonably necessary.

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3. Facebook, Instagram and Meta Lead Forms

West Coast Pools may use advertising and lead-generation services provided by Meta Platforms, including Facebook and Instagram.

When you submit a Meta lead form, information such as your name, telephone number, email address, location, swimming pool requirements, servicing requirements or pool-heating interests may be provided to West Coast Pools.

We use this information to:

• Respond to your enquiry

• Contact you regarding our products and services

• Provide quotations

• Arrange pool servicing or inspections

• Recommend suitable pool equipment or heating solutions

• Follow up on your enquiry

• Provide information about relevant West Coast Pools products, services or promotions

Submitting a lead form does not require you to purchase any product or service.

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4. How We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries

• Preparing and providing quotations

• Providing swimming pool installation services

• Providing swimming pool maintenance and servicing

• Providing repairs and equipment servicing

• Supplying pool equipment, chemicals and heating systems

• Scheduling site inspections and service appointments

• Processing transactions and payments

• Managing customer relationships

• Providing customer support

• Communicating regarding current or previous work

• Maintaining service and customer records

• Improving our products and services

• Managing our website and advertising

• Marketing relevant products and services

• Meeting legal, regulatory, accounting and insurance requirements

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5. Marketing Communications

Where permitted, West Coast Pools may use your contact details to provide information about products, services, promotions, pool servicing, seasonal offers and related services that may be relevant to you.

This may include communication by:

• Email

• SMS

• Telephone

• Facebook or Instagram

• Other electronic communication

You may ask us to stop sending marketing communications at any time by using an unsubscribe facility where provided or by contacting us directly.

We will process reasonable opt-out requests as soon as practicable.

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6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• Employees and authorised representatives of West Coast Pools

• Contractors and subcontractors

• Suppliers and manufacturers

• Service technicians

• Engineers and building professionals

• Local government authorities where required for a project

• Payment processors and financial service providers

• Information technology and software providers

• Website and marketing providers

• Cloud-storage providers

• Professional advisers including accountants, insurers and legal advisers

• Government agencies or regulatory bodies where required or authorised by law

We do not sell customers' personal information.

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7. Overseas Disclosure and Third-Party Platforms

Some service providers used by West Coast Pools may store or process information outside Australia.

This may include providers of:

• Cloud-based software

• Email services

• Customer management systems

• Website services

• Social media and advertising platforms including Meta

• Data storage and technology services

The countries in which these service providers process information may vary depending on the provider and its infrastructure.

Where reasonably practicable, we take steps to work with reputable service providers and to protect personal information in accordance with applicable privacy requirements.

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8. Website, Cookies and Digital Advertising

Our website and advertising platforms may use cookies, pixels or similar technologies to:

• Operate and improve our website

• Understand website traffic

• Measure advertising performance

• Understand how people interact with our website and advertisements

• Deliver and improve advertising campaigns

• Build advertising audiences where permitted

This may include technology supplied by Meta, Google or other advertising and analytics providers.

You may be able to manage cookies through your browser or device settings.

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9. Storage and Security

West Coast Pools takes reasonable steps to protect personal information against:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

Information may be stored electronically or in physical records.

We may use reasonable administrative, technological and physical safeguards to protect the information we hold.

Where personal information is no longer reasonably required and we are not legally required to retain it, we may securely destroy or de-identify it.

 

10. Accessing or Correcting Your Personal Information

You may request access to personal information that West Coast Pools holds about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete, out of date or misleading.

Requests can be made by contacting:

West Coast Pool Supplies Pty Ltd
3 Major Street
Davenport WA 6230

Email: admin@westcoastpools.com.au
Phone: 0486 049 742

We may need to verify your identity before providing access to personal information.

In some circumstances, access may be restricted where permitted by law.

 

11. Privacy Complaints

If you believe West Coast Pools has mishandled your personal information or breached applicable privacy requirements, please contact us.

Please provide sufficient information for us to understand and investigate your concern.

Privacy complaints can be directed to:

West Coast Pool Supplies Pty Ltd

Email: admin@westcoastpools.com.au
Phone: 0486 049 742

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.

 

12. Links to Other Websites

Our website or social media pages may contain links to third-party websites.

West Coast Pools is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

 

13. Changes to This Privacy Policy

West Coast Pools may update this Privacy Policy from time to time to reflect changes to our business operations, technology, legal requirements or information-handling practices.

The current version will be published on our website with the date it was last updated.

 

14. Contact Us

For questions regarding this Privacy Policy or how West Coast Pools handles personal information, contact:

West Coast Pool Supplies Pty Ltd
3 Major Street
Davenport WA 6230

Email: admin@westcoastpools.com.au
Phone: 0486 049 742

Website: www.westcoastpools.com.au